WEB HOSTING GUARANTEE
Anytime Money Back Web Hosting Guarantee
All shared web hosting accounts are entitled to an unconditional Anytime money back guarantee. If you’re not satisfied with Rivalhost, we’ll give you your money back. No questions asked, no time limits. Cancel at any time, and we’ll issue you a refund for the remainder of your current payment term. It’s like a warranty that never expires! Plus, during the first 60-days, we’ll refund your hosting fees in full.
There are a few exclusions which are listed below that do not qualify for refunds:
- Dedicated servers
- Domain registrations and transfers
- SSL certificates
- Any DDoS protection service including DDoS protected shared hosting, dedicated servers, vps’s, and remote proxies
99.9% Web Hosting Uptime Guarantee
Let’s put the RivalHost 99.9% Uptime Guarantee into perspective. This guarantee means that out of a year that is made up of of 8,760 hours, our customers’ sites and servers are up and running for AT LEAST 8,751 hours and 14 minutes of that time. In some very rare instances there are a few things beyond our control that may hinder access to your site or server such as the following:
- Network conditions across the internet (outside of our network), such as between your ISP and our data center
- Massive DDoS or other attacks on our servers
- Problems with Your ISP’s network
- Browser or DNS caching issues
This guarantee is applicable for any NON-DDoS Service for unscheduled downtime of your website for more than 0.1% of the total time per month. We will provide a refund in the amount of 3% of paid fee for the month, for every hour that your website is unreachable due to an internal network or equipment failure. Downtime must be confirmed by a staff member of our support team. Maximum refund given will be for the full amount paid for the month of outage, excluding any paid fees for additional services. Submit a ticket to request a credit.