Server Management

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Let us manage your Rackmax servers, freeing up your technical staff. Server-managed services include OS updates and patches, server security hardening and monitoring, proactive service monitoring, and more.

Managed Support & Services To Make Your Life Easier

We know that in today’s world 24/7 support isn’t enough. Your business needs a hosting partner to rely on for all its support needs. Our managed support services team can be an extension of your operation to monitor, manage and maintain all aspects of your hosting services so you can focus on growing your business.

Pro-Active Monitoring

Highly-Trained Technicians

24/7 Ticket & Chat Support

Free migration services from any server, with or without a control panel.

We have no ticket or time limits, we’ll work on your issues until you are satisfied.

Regular optimizations and audits to help improve performance of your server and websites.

Setup And Configuration

Analyze

We start by analyzing your requirements and setting up your service based on this information. This allows our engineers to configure your server with the best possible performance, security, and reliability in mind. Properly planning your server deployment is essential to avoid issues later on and maximize your website’s potential.

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Setup

We then either setup the sever with your required software to run your websites and applications or compare to your previous server’s software, packages and dependencies to ensure your everything will perform fine on your new server.

Migrate & Test

Once we are done properly setting up your service, we will begin working on migrating all your sites or applications, change all DNS zones and name servers accordingly, check to ensure your sites are loading correctly from a temporary URL, and then give you the OK to change your DNS to this new server.

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Analyze & Tweak

When all sites are confirmed to be loading properly from your new server, we will then analyze all traffic and resource usage of your sites and applications to tweak your server’s configurations for best performance.

Monitor

Managing your newly set-up service is a never-ending task, so we proactively monitor all services, performance, and even IP reputation. Should an issue arise or we notice an abnormality, our technicians will immediately log in, resolve the issue and notify you.

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Maintenance & Security

The key to a well-managed and secure server is the continual update of software from security vulnerabilities and general maintenance to keep it performing optimally. A lot of this ties into the pro-active monitoring that we do to that keeps us informed of the health of your server. Other than continual monitoring of your websites and server’s services, we regularly will update your kernel upon confirmation from you and keep all your packages and software updated daily from security vulnerabilities and bugs.

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  • We use Industry best software that hardens your server with a suite of software, tools and configurations to keep your server secure.
  • Installation and configuration of a software based firewall. For Linux, CSF is used and Windows Defender is used for Windows Server.
  • Tweak cPanel/Plesk for best security, spam prevention and abusive practices.
  • Installation of LMD + ClamAV (Linux Malware Detect) malware scanner specifically designed for Linux environments and proven 48% more effective than any other antivirus for Linux. Weekly scan results are emailed.
  • Default SSH root user is disabled and unique SSH sudo user is created.
  • Weekly scans from Rootkit Hunter – scanning tool to ensure your system does not have any backdoors or exploits.
  • Weekly scans from CHKRootKit – a simple program that detects hacker software and notifies you via email if anything in the root directories get changed.
  • Unique SSH port is used to prevent port scanning on the default SSH port.
  • Close all ports on your system that are not needed.
  • CPHulk or Fail2Ban is installed that will block someone if they attempt to login to your server incorrectly more than the set limit.
  • Optional: Setup VPN or IP restricted access so only white-listed IPs can access server.

Silver Managed

$ 199
00
month*
  • 24x7x365 response to critical alerts All Rivalhost management services include comprehensive monitoring. We monitor the availability of system services, along with the general health of the server, including server load, disk space, RAM usage and CPU processing capacity.
  • System Administration All Rivalhost management plans include system administration assistance for diagnosing and resolving issues related to the operation of your server, ensuring you enjoy the highest level of uptime possible.
  • 3rd Party Software Installation
  • Proactive Security Patching Quick reaction to security hole discovery and patch release is key to maintaining a secure server environment. Rivalhost patches your operating system and system services within 24 hours of critical upgrade release.
  • Nightly backups
  • Log Monitoring Rivalhost relays system logs to its centralized monitoring server, and logs are audited daily for potential problems, both security and server health-related.
  • Security Monitoring Rivalhost routinely investigates your server for potential security issues.
  • Non-critical Response Time 12 Hours Maximum
Order Now

Silver Managed

$ 299
00
month*
  • 24x7x365 response to critical alerts All Rivalhost management services include comprehensive monitoring. We monitor the availability of system services, along with the general health of the server, including server load, disk space, RAM usage and CPU processing capacity.
  • System Administration All Rivalhost management plans include system administration assistance for diagnosing and resolving issues related to the operation of your server, ensuring you enjoy the highest level of uptime possible.
  • 3rd Party Software Installation
  • Proactive Security Patching Quick reaction to security hole discovery and patch release is key to maintaining a secure server environment. Rivalhost patches your operating system and system services within 24 hours of critical upgrade release.
  • Nightly backups
  • Log Monitoring Rivalhost relays system logs to its centralized monitoring server, and logs are audited daily for potential problems, both security and server health-related.
  • Security Monitoring Rivalhost routinely investigates your server for potential security issues.
  • Non-critical Response Time 4 Hours Maximum
Order Now

Silver Managed

$ 399
00
month*
  • 24x7x365 response to critical alerts All Rivalhost management services include comprehensive monitoring. We monitor the availability of system services, along with the general health of the server, including server load, disk space, RAM usage and CPU processing capacity.
  • System Administration All Rivalhost management plans include system administration assistance for diagnosing and resolving issues related to the operation of your server, ensuring you enjoy the highest level of uptime possible.
  • 3rd Party Software Installation
  • Proactive Security Patching Quick reaction to security hole discovery and patch release is key to maintaining a secure server environment. Rivalhost patches your operating system and system services within 24 hours of critical upgrade release.
  • Nightly backups
  • Log Monitoring Rivalhost relays system logs to its centralized monitoring server, and logs are audited daily for potential problems, both security and server health-related.
  • Security Monitoring Rivalhost routinely investigates your server for potential security issues.
  • Non-critical Response Time 12 Hours Maximum
Order Now